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Online dispute resolution
“Information on online dispute resolution pursuant to Art. 14 para. 1 ODR-VO: The EU Commission offers the possibility of online dispute resolution on a platform operated by it (so-called “OS platform”). The OS platform can serve as a contact point for out-of-court settlement of disputes arising from online purchase contracts or service contracts. This platform can be reached via the external link http://ec.europa.eu/consumers/odr .
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