General booking and cancellation conditionsof the apartment house & Garni Alpenrose
We guarantee:
- BEST PRICE*
- BEST PERFORMANCE
- GUARANTEED AVAILABILITY & LARGEST SELECTION of offers
*If you find your room within one week from the reservation time demonstrably to the same reservation regulations (same type of room, matching arrival and departure dates, same number of guests, same currency) in the Internet on-line bookable at a lower price and announce yourselves in this connection within this week with us, we charge you the lower price. Guaranteed!
Due to the situation, the following conditions currently apply to your carefree vacation:
Please continue to observe the current rules regarding COVID-19, such as recovered, or fully vaccinated with a vaccine authorised in Austria. Both if possible in combination with entry in the green passport. ONLY then we are allowed to welcome you.
Children up to 12 years do NOT need a 2-G certificate!
Children from 12 – 15 years the Holiday-Ninja-Pass is valid.
From the age of 16 a 2-G proof is required!
The above conditions are regulatory and may be modified at any time. The general conditions are regulated in the COVID-19 Measures Ordinance
BOOKING CONDITIONS:
Arrival at apartments: on arrival day after 16:00. If you are arriving after 20:00, we ask you to inform us in a timely manner.
Departure from apartments: on departure day by 10:00.
Arrival at family studio / double room: on arrival day after 14:00. If you are arriving after 20:00, we ask you to inform us in a timely manner. Departure from family studio / double room: on arrival day by 11:00.
Reservations: A binding reservation can only be made with an online booking through our website or accepted via our e-mail correspondence with the “BOOK NOW” button, and is fully confirmed after a transfer of 30% of the tour price to “Sparkasse Radstadt”, IBAN: AT08 2040 4088 0710 0266 within 3 days after booking. Exceptions to this apply to online bookings with their own stated booking conditions.
With your booking you accept our booking and cancellation conditions.
Payment: We do not accept credit cards to settle your hotel invoice! Up to four days before your arrival you can pay by bank transfer, or in CASH on site, or with a debit card (from Austria, Germany, Netherlands), or with V-Pay.
CANCELLATION TERMS:
For cancellations up to three months before arrival we charge a 50 € processing fee per apartment. In the event of late or early arrival, the confirmed booking time must be paid in full. 3 months to 1 month before arrival 40% and 1 month to 1 week before arrival 70% of the total price . In case of cancellation within 7 days before arrival we charge 100% cancellation fee. The cancellation right in accordance with § 18 Para. 1 Z. 10 FAGG is not applicable, however the General Terms & Conditions for the hotel trade do apply (http://www.hotelverband.at/down/AGBH_061115.pdf) and/or § 5 of the AGBH 2006.
Exceptions to this apply to online bookings with their own stated cancellations conditions.
For bookings of special offers for example “Last Minute” or “Non Refundable Rates”, separate cancellation conditions are valid, about which you will be informed upon your booking!
Special cancellation conditions due to COVID 19; BOOKINGS WITHOUT WORRIES:
If the borders are closed – and/or if the region of our hotel is closed and due to this the arrival is not possiblel, we do not charge any cancellation fees of course.
Should our region be assessed by your country as a risk area and therefore there is a quarantine obligation on return travel – valid 48 hours before your arrival day, there will be NO cancellation fees either! This only applies to bookings made prior to a travel warning.
In case of a positive Covid19 test of the guest (also in case of relatives or in case of a quarantine due to this) the accommodation provider has to be informed. In this case a free cancellation is not possible, but would be explicitly covered by the European Travel Insurance.
ALL mentioned terms of the special cancellation conditions are valid until 01.May 2022!
For summer bookings (travel period 07.07.2022 to 11.09.2022) special cancellation and special booking conditions apply according to booking confirmation, such as no deposit or free cancellation up to 14 days before arrival!
| 3 months or more prior arrival date | 3 months to 1 months prior arrival date | 1 months to 1 week prior arrival date | from 1 week prior arrival date |
| € 50.- processing fee per room or apartment | 40% | 70% | 100% |
