{"id":3216,"date":"2025-08-12T09:07:31","date_gmt":"2025-08-12T07:07:31","guid":{"rendered":"https:\/\/www.alpenrose-obertauern.com\/faq\/"},"modified":"2026-10-13T09:36:12","modified_gmt":"2026-10-13T07:36:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.alpenrose-obertauern.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tFAQs - Frequently asked questions \u2013 quickly answered\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h1>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\tWhere holiday dreams come true in snow and mountains.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Here you can read the frequently asked questions<\/strong> to learn everything you need to know about your Alpenrose holiday.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Everything regarding your stay at the house<\/p><\/div>

House, Wellness & Service<\/h2><\/div>
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Is there a sauna area?<\/h3><\/summary>

Yes, a sauna, a steam bath, and an infrared cabin, as well as lounge chairs, are available to our guests daily from 4:00 PM to 7:30 PM. Sauna towels are also included. <\/p>\n<\/div><\/details>

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Is there a souvenir shop on site?<\/h3><\/summary>

You are welcome to visit our Alpenshop<\/a> right at the hotel entrance. There you will find a wide selection of souvenirs, regional products, games, tobacco products, and everyday essentials \u2013 also perfect as a small gift for your loved ones. <\/p>\n<\/div><\/details>

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Is Wi\u2011Fi available?<\/h3><\/summary>

Yes, Wi\u2011Fi is available at the property.<\/p>\n<\/div><\/details>

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Is a bread roll service available on-site?<\/h3><\/summary>

Yes, you can choose your desired bread rolls and quantity from our bread roll list the day before. The next morning, they will be delivered to your door. <\/p>\n<\/div><\/details>

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May I smoke in the accommodation?<\/h3><\/summary>

No. Smoking is not permitted indoors. Please use only the designated outdoor areas for this purpose. <\/p>\n<\/div><\/details>

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May I receive visitors?<\/h3><\/summary>

Receiving visitors is not permitted to maintain security and peace on the premises. Access to the hotel is exclusively for guests of Alpenrose. We kindly ask for your understanding. <\/p>\n<\/div><\/details>

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Are bathrobes available in the house?<\/h3><\/summary>

Yes, you are welcome to borrow cozy bathrobes at the reception. For a flat rate of \u20ac10.00 per stay, you can enjoy relaxing hours in the wellness area. <\/p>\n

Tip: It's best to reserve your bathrobe when booking \u2013 this way it will already be ready for you upon your arrival.<\/p>\n<\/div><\/details>

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Can I book breakfast on site?<\/h3><\/summary>

Yes, when booking an apartment you can add the extensive breakfast buffet directly on-site at any time. For rooms and family studios, breakfast is already included. Look forward to regional specialties, fresh products, and a delicious start to your day. <\/p>\n

Tip: If you reserve breakfast when booking, you can start your vacation relaxed on the very first morning, without any organizational effort.<\/p>\n<\/div><\/details>

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Where is breakfast served?<\/h3><\/summary>

You can enjoy breakfast in our breakfast room at the hotel.<\/p>\n<\/div><\/details>

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How often is the apartment cleaned during the stay?<\/h3><\/summary>

At least every three days.<\/p>\n<\/div><\/details>

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Are towels and bed linens provided, and are they changed?<\/h3><\/summary>

Towels and bed linens are provided. They are changed only for stays of 7 nights or more. <\/p>\n<\/div><\/details>

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How Does Waste Separation Work?<\/h3><\/summary>

Our staff collects the waste from your apartment daily, but we kindly ask you to separate it beforehand.<\/p>\n<\/div><\/details>

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Is there a washing machine or laundry room?<\/h3><\/summary>

No, there is no laundry room accessible to guests. We offer a laundry service upon request for an additional fee. <\/p>\n<\/div><\/details>

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Are toiletries and cleaning supplies provided?<\/h3><\/summary>

Yes, toiletries: soap, shower gel, and facial tissues. Yes, cleaning supplies: dish towels, a dish sponge, a dishcloth, dishwasher tablets, and dishwashing liquid. <\/p>\n<\/div><\/details><\/div>

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Your home away from home in Obertauern<\/p><\/div>

Apartments & Rooms<\/h2><\/div>
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How many people are the apartments suitable for?<\/h3><\/summary>

Depending on the category, the apartments or rooms are designed for 1\u20133, 2\u20134, or 2\u20135 people. The exact maximum occupancy depends on the apartment or room you choose. <\/p>\n<\/div><\/details>

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Are the apartments south- or north-facing?<\/h3><\/summary>

This depends on the apartment type. Some apartments are north-facing, while categories 04, 05, and 06 are south-facing and include a balcony. <\/p>\n<\/div><\/details>

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Are the apartments equipped with a kitchen?<\/h3><\/summary>

Yes. The apartments feature a fully equipped integrated kitchen with a 4-burner electric stovetop, oven, dishwasher, refrigerator, and drip coffee maker. <\/p>\n<\/div><\/details>

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Are the double rooms and family studios equipped with a kitchen?<\/h3><\/summary>

No. The room includes a Nespresso coffee machine, a small refrigerator, and a tea station. Nespresso capsules are available for purchase at reception. <\/p>\n<\/div><\/details><\/div>

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Vacation with the whole family<\/p><\/div>

Family & Children<\/h2><\/div>
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Are there apartments for families?<\/h3><\/summary>

Yes. Several apartment types offer space for up to 4 or 5 people. In addition, there is a family studio for 2 adults and 1\u20132 children, or up to 3 adults for an additional charge. However, the family studio cannot be booked for 4 adults. <\/p>\n<\/div><\/details>

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Are children welcome?<\/h3><\/summary>

Yes, children are warmly welcome here! We are delighted to welcome families. <\/p>\n<\/div><\/details>

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Are cots and high chairs available?<\/h3><\/summary>

Yes. Cots (\u20ac15.00 per week) and high chairs are available. <\/p>\n<\/div><\/details><\/div>

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Arriving safely at Alpenrose<\/p><\/div>

Arrival, Check-in, Check-out & Parking<\/h2><\/div>
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Is there an EV charging station?<\/h3><\/summary>

Yes, a charging station is located directly in front of our house. It is available for our guests to use for a fee. <\/p>\n<\/div><\/details>

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Do I need snow chains for arrival?<\/h3><\/summary>

Obertauern is well known for its guaranteed snow\u2014even in spring, wintry road conditions can occur. Winter tires are strictly required.
\nWe additionally recommend carrying suitable snow chains. Even if they are not always mandatory, you will be perfectly prepared for all weather conditions and ensure a safe journey. <\/p>\n<\/div><\/details>

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How do I reach the apartment house by public transport?<\/h3><\/summary>

The nearby train station is in Radstadt, about 20 kilometers from Obertauern. From there, the public bus or a taxi will take you directly to us at Alpenrose in Obertauern. This way, you can start your journey stress-free, sustainably, and relaxed \u2013 without having to search for parking or worry about winter tires. <\/p>\n

Tip: You can find all current connections at www.oebb.at<\/a>.<\/p>\n<\/div><\/details>

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Is arrival after 7:00 PM possible?<\/h3><\/summary>

Yes, a later check-in is possible. Just let us know in advance when you would like to arrive, and we will prepare everything and warmly welcome you even in the evening. <\/p>\n<\/div><\/details>

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When is check-in possible?<\/h3><\/summary>

Check-in is possible from 4:00 PM on the day of arrival.<\/p>\n<\/div><\/details>

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Is an earlier check-in possible?<\/h3><\/summary>

Check-in is possible from 4:00 PM. An earlier check-in generally cannot be offered, as we require sufficient time for the thorough cleaning and preparation of the rooms and apartments. <\/p>\n<\/div><\/details>

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By what time must check-out be completed?<\/h3><\/summary>

Check-out is to be completed by 10:00 am to ensure the room can be prepared for arriving guests.<\/p>\n<\/div><\/details>

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Is a late check-out possible?<\/h3><\/summary>

Late check-out is not possible, as we prepare the rooms and apartments for new guests as quickly as possible \u2013 and a thorough cleaning takes time.<\/p>\n<\/div><\/details>

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Can I extend my stay?<\/h3><\/summary>

You are welcome to inquire at the reception desk on-site without obligation to see if an extension of your stay is possible.<\/p>\n<\/div><\/details>

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Is there a possibility to change clothes in the house on the day of arrival or departure?<\/h3><\/summary>

Yes, you are welcome to use our sauna area for changing \u2013 both before check-in and after check-out.<\/p>\n

Tip: Since there is no locked luggage room available, it's best to store your suitcases securely in the car and enjoy your vacation day completely carefree.<\/p>\n<\/div><\/details>

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Can the car be parked in front of the house?<\/h3><\/summary>

Parking directly in front of the house is only possible by prior arrangement with the reception.<\/p>\n

Tip: A free garage space is available for each room and apartment \u2013 this way your car remains protected and you don't have to clear it of snow in winter.<\/p>\n<\/div><\/details>

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Is there a garage?<\/h3><\/summary>

Yes, one garage parking space is available free of charge per room or apartment.<\/p>\n<\/div><\/details>

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Where is the garage located?<\/h3><\/summary>

The garage is located approximately 300 m from the Alpenrose, directly on the main road \u2013 on the left side before ski bridge 5.<\/p>\n<\/div><\/details>

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Are additional garage parking spaces available?<\/h3><\/summary>

Yes, additional garage parking spaces can \u2013 subject to availability \u2013 be booked for an additional charge.<\/p>\n<\/div><\/details><\/div>

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Secure booking and payment<\/p><\/div>

Booking & Payment<\/h2><\/div>
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How can I pay my invoice?<\/h3><\/summary>

You can pay your invoice in cash on site, via Scan and Pay, by bank transfer up to 3 working days before departure, or by credit or debit card.<\/p>\n<\/div><\/details>

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How can I tell if a payment request really comes from Alpenrose?<\/h3><\/summary>

We do not contact our guests via WhatsApp or other messenger services, and we never ask for payment details to be entered or sent through these channels.<\/p>\n

We will never ask you for credit card details or payment via links by email. The deposit is paid exclusively by bank transfer to the Alpenrose GmbH account. <\/p>\n

If you receive a message that differs from this, please do not transfer any money, do not enter any data, and call us directly at +43 6456 7455<\/a>.<\/p>\n<\/div><\/details>

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How can I book an apartment?<\/h3><\/summary>

Directly via our website or through various portals.<\/p>\n<\/div><\/details>

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Is there a minimum stay?<\/h3><\/summary>

This depends on the booking period.<\/p>\n<\/div><\/details>

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Are direct bookings cheaper than bookings through portals?<\/h3><\/summary>

Yes, you only get our best price guarantee when booking directly through our website.<\/p>\n<\/div><\/details>

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What are the applicable cancellation policies?<\/h3><\/summary>

You can find our cancellation policies directly on our website at https:\/\/www.alpenrose-obertauern.com\/en\/general-booking-and-cancellation-conditions\/<\/a><\/p>\n<\/div><\/details>

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Are final cleaning and additional costs included in the price?<\/h3><\/summary>

Additional costs such as local tax and mobility fee are not included and are listed separately in the offers. Final cleaning applies only to our apartments and is included in the offer. <\/p>\n<\/div><\/details>

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Is a deposit required?<\/h3><\/summary>

No. We do not charge a deposit for our apartments. <\/p>\n<\/div><\/details>

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Are prices season-dependent?<\/h3><\/summary>

Yes.<\/p>\n<\/div><\/details><\/div>

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Straight from your doorstep to the slopes<\/p><\/div>

Skiing<\/h2><\/div>
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Is ski-in, ski-out possible?<\/h3><\/summary>

Yes, direct access to the slope and back is located right behind our building.<\/p>\n<\/div><\/details>

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Where can I buy lift tickets?<\/h3><\/summary>

You can conveniently purchase lift passes in the immediate vicinity:
\u2013 At the Gamsleiten 1 valley station, located only about 100 m behind our house
\u2013 At the Raiffeisenbank Lungau, approximately 200 m away from the Alpenrose<\/p>\n

Both sales points are easily accessible on foot and offer quick access to skiing.
Tip: For validity periods of 1.5 days or more, ski passes can also be purchased online in advance \u2013 this way you can start your ski day even more relaxed.<\/p>\n<\/div><\/details>

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Where is the nearest lift?<\/h3><\/summary>

Our apartment building offers direct ski-in ski-out access. The Gamsleitenbahn 1 is located approximately 100m away. <\/p>\n<\/div><\/details>

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How far are the ski schools?<\/h3><\/summary>

The ski schools are nearby and easily accessible on foot. You can choose from several ski schools \u2013 this way you can quickly and easily find the right lessons for every age and skill level. <\/p>\n<\/div><\/details>

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Is there a sports shop nearby?<\/h3><\/summary>

Yes, right next to the Alpenrose is the sports shop Intersport Fr\u00fchst\u00fcckl<\/a>. There you can rent, buy, or have equipment serviced. <\/p>\n

Tip: Reserve your equipment online in advance \u2013 this way everything will be prepared upon your arrival and you can start your sports activities without waiting.<\/p>\n<\/div><\/details><\/div>

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Powder snow and open slopes in January<\/p><\/div>

January Ski Holiday<\/h2><\/div>
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Why is January a good time for a ski holiday in Obertauern?<\/h3><\/summary>

In January, Obertauern experiences the deepest winter. The ski resort is located at 1,630 to 2,313 meters, the slopes are snow-covered, and the cold temperatures ensure grippy pistes. After the Christmas holidays and before the semester break, it is quieter on the slopes, at the lifts, and in the huts. From the Alpenrose, you can start directly with ski-in\/ski-out, and the Gamsleitenbahn 1 is about 100 meters away. <\/p>\n<\/div><\/details>

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How snow-sure is Obertauern in January?<\/h3><\/summary>

Obertauern is one of Austria's snowiest winter sports resorts. The village is situated at around 1,740 meters, and the ski area extends up to 2,313 meters. An analysis by ski tourism researcher G\u00fcnther Aigner shows an average maximum snow depth of 264 centimeters for Obertauern, the highest value among the locations compared. The winter season typically lasts from late November to early May, with January being in the middle of peak winter. <\/p>\n<\/div><\/details>

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When are the slopes quieter?<\/h3><\/summary>

It becomes quieter after the Christmas holidays. In Austria, these end on January 6, 2027, while the mid-term breaks do not begin until February 1, 2027, in Vienna and Lower Austria, and February 15, 2027, in Salzburg. In Germany, the Christmas holidays also end in early January, and winter breaks\u2014where applicable\u2014take place in February. In between, you will enjoy more space on the slopes, shorter waiting times at the lifts, and available tables at the mountain huts. <\/p>\n<\/div><\/details>

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Is a ski vacation cheaper outside of school holidays?<\/h3><\/summary>

Outside of school holiday periods, a ski vacation is often particularly attractive for budget-conscious skiers. At Alpenrose, our most attractive January rates apply from 9 to 23 January 2027, and from 23 to 30 January 2027 there is another discounted week. You can find current rates in our online booking system. <\/p>\n<\/div><\/details><\/div>

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Restaurants, shopping, and more in Obertauern<\/p><\/div>

Around Alpenrose<\/h2><\/div>
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How far are the nearest restaurants?<\/h3><\/summary>

Several restaurants are located in the immediate vicinity and are easily accessible on foot.<\/p>\n

Tip: Especially during peak season, we recommend reserving early \u2013 this way you secure your favorite spot for an enjoyable evening.<\/p>\n<\/div><\/details>

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Is there a doctor near the Alpenrose?<\/h3><\/summary>

The medical practice of Dr. Aufmesser and Dr. Stelzhammer is located approx. 200m from our property.<\/p>\n<\/div><\/details>

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Are there any bars or nightclubs nearby?<\/h3><\/summary>

Several bars and nightclubs are in the immediate vicinity and are easily within walking distance.<\/p>\n<\/div><\/details>

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Are there any shopping facilities near Alpenrose?<\/h3><\/summary>

Yes, in the immediate vicinity of Alpenrose you will find several options for your daily shopping.<\/p>\n

For a larger grocery shop, the Spar supermarket in the immediate vicinity is available to you. There you will find a wide range of products for self-catering in your apartment. <\/p>\n

Binggl Bakery is within easy walking distance from Alpenrose.<\/p>\n<\/div><\/details>

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Is there a fitness room?<\/h3><\/summary>

No. A fitness area is available at the Obertauern sports center<\/a>, approximately an 8-minute walk from Alpenrose. In addition to the fitness facilities, padel tennis courts are also available there, which can be reserved online. <\/p>\n<\/div><\/details><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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FAQs – Frequently asked questions \u2013 quickly answered Where holiday dreams come true in snow and mountains. Here you can read the frequently asked questions to learn everything you need to know about your Alpenrose holiday. Everything regarding your stay at the house Haus, Wellness & Service Gibt es einen Saunabereich? Ja, t\u00e4glich von 16:00 […]<\/p>\n","protected":false},"author":2,"featured_media":2526,"parent":0,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"tags":[],"class_list":["post-3216","page","type-page","status-publish","has-post-thumbnail","hentry"],"publishpress_future_action":{"enabled":false,"date":"2026-11-06 15:57:01","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"translation_priority","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.alpenrose-obertauern.com\/en\/wp-json\/wp\/v2\/pages\/3216","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.alpenrose-obertauern.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.alpenrose-obertauern.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.alpenrose-obertauern.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.alpenrose-obertauern.com\/en\/wp-json\/wp\/v2\/comments?post=3216"}],"version-history":[{"count":12,"href":"https:\/\/www.alpenrose-obertauern.com\/en\/wp-json\/wp\/v2\/pages\/3216\/revisions"}],"predecessor-version":[{"id":8545,"href":"https:\/\/www.alpenrose-obertauern.com\/en\/wp-json\/wp\/v2\/pages\/3216\/revisions\/8545"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.alpenrose-obertauern.com\/en\/wp-json\/wp\/v2\/media\/2526"}],"wp:attachment":[{"href":"https:\/\/www.alpenrose-obertauern.com\/en\/wp-json\/wp\/v2\/media?parent=3216"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.alpenrose-obertauern.com\/en\/wp-json\/wp\/v2\/tags?post=3216"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}